Support

Need help with Ludo Play!or any game on this site? We’re happy to help.

Contact us

Email contact@cognitivesquad.com and we will get back to you as soon as possible (usually within 2 business days). Please include:

• your Player ID (in the app: Settings → About → Player ID),
• your device model and OS version,
• a short description of the problem, with screenshots if possible.

Common questions

A purchase didn’t arrive

Unclaimed purchases are re-delivered automatically the next time you open the app with an internet connection. If coins or gems are still missing after restarting the app, email us with your Player ID and the store order number — we will verify the receipt and credit your account.

I lost my progress

Progress is tied to your account. If you signed in with Google, simply sign in again on the new device. Guest accounts live on a single device and cannot be recovered if the app is uninstalled — link a Google account in Settings to protect your progress.

I was disconnected during an online match

You have a grace period to reconnect and resume your seat. If the connection cannot be restored, bots finish your turns so the match stays fair for the other players.

How do I report a player?

Tap the player’s avatar during a match to report or block them. Blocked players can’t join your rooms.

How do I delete my account?

In the app: Settings → Delete account. Full details on our Account Deletion page.