Privacy Policy

This Privacy Policy explains how CognitiveSquad (“we”, “us”) collects, uses and protects your information when you use the Ludo Free Playmobile app (Android and iOS) and the games on this website (together, the “Services”).

Information we collect

Account information

• Guest accounts: when you first open the app we create an anonymous account with a random identifier. No personal details are required to play.
• Google Sign-In (optional): if you choose to sign in with Google, we receive your name, email address and profile picture from Google to link your progress across devices.
• Sign in with Apple (optional, iOS):if you choose to sign in with Apple, we receive your name and email address to link your progress across devices. If you use Apple’s “Hide My Email” option we only ever see the relay address Apple generates for you.
• Profile data: the display name and avatar you choose in the app.

Gameplay data

• Match results, statistics (wins, captures, streaks), level and XP.
• Virtual currency balances (coins, gems), cosmetic items you own, daily missions, achievements and referral activity.
• In-match quick-chat messages and emoji reactions, which are visible to the other players in your room and are deleted with the room.
• Your buddy list and buddy requests, and an online/offline indicator shown to people on your buddy list while the app is open.

Microphone and voice chat

The app includes optional voice chat with the other players in your room.

• Microphone access is only requested when you tap the microphone button in a match. You can play, and hear other players, without ever granting it. You can revoke it at any time in your device settings.
• We never record or store your voice.Audio is sent directly between players’ devices (peer-to-peer, encrypted with the standard WebRTC DTLS-SRTP protocol). It does not pass through or get saved on our servers, and it is not used for advertising, profiling or any form of analysis.
• The microphone is automatically muted while the app is in the background and for the duration of an incoming or active phone call, and is restored afterwards.
• You can mute any individual player’s voice, block them, or report them by tapping their avatar during a match.

Purchase data

In-app purchases are processed entirely by Google Play or the Apple App Store. We never see or store your payment card details. We receive only a purchase receipt/token, which we use to verify the purchase and credit your account.

Technical data

Our backend (Google Firebase) automatically processes basic technical information such as IP addresses, device type and crash diagnostics to keep the Services running, secure and free of abuse.

How we use your information

• To operate the game: matchmaking, saving progress, leaderboards.
• To verify purchases and deliver what you bought.
• To prevent cheating, fraud and abuse (including player reports and blocks).
• To provide support when you contact us.

What we do NOT do

• We do not record, store or listen to voice chat.
• We do not show ads and do not use advertising SDKs.
• We do not sell or rent your personal information to anyone.
• We do not use your data for third-party marketing.

Where your data is stored

Data is stored on Google Firebase (Google Cloud Platform) servers. Google’s own privacy practices are described in the Firebase Privacy documentation.

Data retention & deletion

Your data is kept while your account is active. You can permanently delete your account and all associated data at any time from Settings → Delete account inside the app, or by following the steps on our Account Deletion page. Deletion is immediate and irreversible.

Children

The Services are not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be announced in the app or on this page, with the date above updated.

Contact

Questions about privacy? Email us at contact@cognitivesquad.com.